Time running out for HMRC customers with Post Office card accounts

11 Nov 2021

HMRC has warned customers with Post Office card accounts that their payments could be paused if they don't update their payment details by the end of November.

From 1 December 2021, HMRC will stop making tax credits, Child Benefit and Guardian's Allowance payments to Post Office card accounts. HMRC is urging account holders to contact them to update their bank account details to continue receiving payments without disruption.

Customers can choose to receive their benefits and credits payments to a bank, building society or credit union account. If they already have an alternative account, they can contact HMRC now to update their details.

Child Benefit and Guardian's Allowance customers can use their Personal Tax Account (PTA) to provide revised account details, change their bank account details via GOV.UK or contact the Child Benefit helpline on 0300 200 3100.

Tax credits customers can change their bank account details by contacting the tax credits helpline on 0345 300 3900.

Myrtle Lloyd, HMRC's Director General for Customer Services, said: 'Time is running out for customers who have been using a Post Office card account to get payments from us. They need to give us their new account details now to avoid their payments being suspended.'

If a customer misses the 30 November deadline, their payments will be paused until the customer notifies HMRC of their new account details.

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